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There is a foolish corner in the brain of the wisest man
Dated: Friday, November 17, 2017

By Dr Renata Schoeman, Psychiatrist and senior lecturer in Leadership at USB

The volatility, uncertainty, complexity, and ambiguity (VUCA) inherent in today’s business world is the “new normal”, and it is profoundly changing not only how organisations do business, but also how managers lead. Luckily we as humans are biologically wired to adapt – some more than others! Gone are the days of defining an effective leader as the one who got results, boosted the bottom line, and generally forced productivity out of his or her employees.  In recent years, there has been a movement towards acknowledging the importance of understanding and applying the biology of the brain to leadership practices: from decision-making, emotional and social intelligence, and change management processes.

What are some of the key concepts and findings?

Self-awareness - having a clear understanding of your personality, including strengths, weaknesses, thoughts, beliefs, motivation, and emotions – one of the aspects of Emotional Intelligence – is an important factor in achieving success as a leader. Until you develop self-awareness and are able to reflect in the moment on your thoughts, emotions, words, and behavior, you will have difficulty to understand other people and how they perceive you, and to change your attitude and your responses to them in the moment. The visible manifestation of our being (what we do) is a representation of what is inside us (who we are) – our values, beliefs, preferences and experiences – the driving forces of our life. Every facet of leadership practice and organizational life is an extension of these deeper underlying driving forces. If you are aware of something, you are able to take responsibility for it, and work on it! Self-awareness is therefore the first step to changing the direction of your life – and your leadership.

  • Dust the corner
    • Invest in personality assessments 
    • Build a culture of feedback
    • Read, read, read
    • Make reflection and journaling a daily practice
Neuroplasticity - Neuroscience research has confirmed the concept of neuroplasticity – the brain’s ability to rewire and remodel itself. This is especially active in the cognitive parts of our brain – where thinking, planning, and decision making occur, as well as consciousness. Our brain is therefore not a merely system of “hardware” (anatomical structures, neural pathways, neurotransmitters and electrical currents) and “software” (thoughts, beliefs, emotions and memories”), but rather a complex interactive and plastic process. Our emotions influence our thoughts and behavior, but we can also learn to use our thoughts and behavior to change our emotional responses. Leaders engage in deliberate decision-making processes to solve problems, but also to shape their social (organizational) environments. More people than ever are being paid to think, instead of just doing routine tasks. Our brains are “wired” for different decision-making processes, it has biological limits, and - as humans – we are prone to “errors”.

  • Dust the corner
    • Practice daily “neurobics” – i.e. do your daily tasks slightly different (e.g. brush your teeth with the opposite hand, dress with closed eyes, take an alternative road to work)
    • Learn new hobbies, languages and skills
    • Be aware of your cognitive errors and distortions (e.g. overgeneralization, black-and-white thinking, catastrophizing) 
    • ​Build cognitively diverse teams
Emotional and social intelligence – recognizing and regulating the emotions of self and others. Research has shown that the effectiveness of leaders is twice more dependent on social and emotional intelligence than on (classical) intelligence and skill (task expertise). Understanding that humans are all hard-wired to either “approach” (that what interests us, or make us feel safe), or to “withdraw” from threat (fight/flight) are crucial if we want to empower and optimise our teams. Through our lives (see self-awareness), we all develop certain “hot spots” or “buttons”, which cause us to react with a flight/fight response. These “buttons” all have a neural representation in our brains. David Rock uses the acronym SCARF: Status (a person’s relative importance to others), Certainty (the ability to predict the future), Autonomy (a sense of control over events), Relatedness (the sense of connection and safety with others) and Fairness (being treated justly). We therefore, in our interaction with others, want to facilitate an “approach” (pro-collaborative) response. For example, a change program, without presenting sufficient information on the why, what, who, when and how, will trigger a “certainty injury” (a “you are foe” response)  – people will withdraw, and the process will be met with resistance.  A perceived increase in fairness (e.g. an open discussion of a company’s compensation practices to assure all employees perceive that their compensation is fair and equitable) will have the exact opposite, i.e. an “I am safe and you are a friend”

  • Dust the corner
    • Help people feel that they belong
    • Make people feel valued and respected
    • Be aware of your own “buttons” and protect those of others
    • Use the magic question “what would it take to…?” (this question acknowledge others as the experts and have them commit to the outcome) 
Stress management – Even with the best intentions and being aware of the SCARF model, change and leadership cannot occur without creating some uncertainty and even resentment about the things that are being creatively destroyed or changed. Anxiety is a natural condition of life: without it, we will have no drive to create, perform or execute. Life without some anxiety is not life at all! It acts as a “push” factor: we cannot merely sit – we need to act. Anxiety can become uncontained and even, if not managed, turn into pathological anxiety which can cause emotional difficulties (an overwhelmed feeling, generalized anxiety disorder, burnout, irritability, or even panic attacks or depression), cognitive difficulties (“analysis paralysis”, ambivalence, and impaired concentration), social impairment (substance abuse and difficulties with interpersonal relationships), or physical difficulties (appetite dysregulation, sleeping problems, excessive tiredness and decreased immunity). However, if we utilise our “nervous energy”, it can be a very powerful motivating force to perform, to reach deadlines, and not to be complacent with the status quo. Leaders who pay attention to and develop the “roots” of their personal health are resilient enough to handle the pressures of relentless change and uncertainty, without becoming arrogant, developing burnout, or more serious mental and physical problems. According to Bob Rosen, the roots of healthy leadership, necessary for resilience, are Emotional, Physical, Vocational, Intellectual, Social and Spiritual.

  • Dust the corner
    • Regular sleeping patterns – necessary for physical and cognitive health
    • Regular exercise (5x/week for 30min) – reduces stress levels and enhances neuroplasticity in the hippocampus for learning and memory formation
    • Follow a healthy diet and limit alcohol and other substances
    • Socialise – nurture deep, meaningful relationships
    • ​Adapt a growth mindset – e.g. see mistakes us valuable opportunities to learn and to innovate. According to John X Maxwell, “sometimes you win, sometimes you lean”

Understanding the neuroscientific principles underlying leadership can help us to develop interventions to optimise the performance of leaders, their teams, and organizations. We are biologically endowed with the ability to dust our “foolish corners” and to become wise leaders!