Workplace conflict is probably the most avoidable cost that organisations face and the most damaging in terms of poor practice, under-performance and waste of valuable management time. We have assisted a number of institutions to develop internal mediation procedures and skills in order for them to resolve workplace conflicts and grievances in a cost-effective and sustainable way.
We offer consultation, training, skills transfer and process design to all organisations experiencing a discomforting level of workplace conflict, at any level in the organisation.
National accreditation standard
The ACDS has taken the lead in the development of a national standard for the accreditation of mediators and arbitrators. Standards have been developed for trainers, training institutions, training content and assessment of candidates.
We have participated in, or hosted, a number of national and international conferences in the areas of conflict management, dispute resolution and ADR.
ADR capacity building
Centre staff have been instrumental in the development of dispute resolution systems and ADR capacity for the SADC Tribunal, the Department of Trade and Industry, and the Department of Environment Affairs.
'If everyone thought before they spoke the silence would be deafening' - George Barzan